Complaints procedure

How to raise a complaint with Starbull and escalate it to the regulator if needed.

3-Step Resolution Process

Transparent & Fair Complaint Handling

We take all concerns seriously and are committed to resolving your enquiries quickly and transparently.

Step 1First Contact

Many issues are resolved on first contact. Email Support@starbull.com with the relevant trade ID and a description of the issue.

Step 2Resolution Process

If the response from support does not resolve the issue, write a formal complaint to Support@starbull.com with full details and supporting evidence.

AcknowledgementWithin 1 business day

Target ResolutionWithin 10 business days

Complex cases may take longer; you will be kept informed throughout the investigation.

Step 3Senior Review

If you remain dissatisfied with our resolution, your matter will be escalated to Senior Management for an independent final review.

Please ensure you have completed Steps 1 & 2 and have your official complaint reference number ready.

Senior Management Review Team

Please include your full name, account number, specific trade ID, date of occurrence, and concise details of the discrepancy for faster processing.